Last Updated: September 22, 2026
At Mohito Foods, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, or communicate with us.
This Privacy Policy explains what information we collect, how we use it, how it may be shared with service providers, and the choices available to you.
1. Information We Collect
When you visit our website, place an order, or contact us, we may collect:
- Full name
- Phone number
- Email address
- Delivery address
- Billing information, where applicable
- Order and purchase information
- Payment transaction information
- Customer service and communication information
- Information voluntarily provided through forms or messages
We may also automatically collect certain technical and usage information, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Website interaction and usage information
- Referring website or source
- Date and time of visits
Some of this information may be collected through cookies, analytics tools, and advertising technologies.
2. How We Use Your Information
We may use your information to:
- Process and confirm your orders
- Arrange product delivery
- Process payments
- Contact you regarding your orders
- Provide customer support
- Respond to inquiries
- Improve our website, products, and services
- Understand website usage and customer behavior
- Measure the effectiveness of our marketing campaigns
- Detect and prevent fraud, misuse, and unauthorized activities
- Maintain website security
- Send promotional communications where permitted
3. Payment Processing — SSLCOMMERZ
Mohito Foods uses SSLCOMMERZ as its online payment gateway.
When you choose to pay online, relevant information may be transferred to SSLCOMMERZ or its associated payment-processing infrastructure to process and authorize the transaction.
Payment information may include transaction details and information required to complete the selected payment method.
Mohito Foods does not intentionally store complete debit or credit card numbers, card PINs, passwords, or other sensitive payment credentials on its own servers.
SSLCOMMERZ maintains its own privacy and security practices for information processed through its services. You can review the SSLCOMMERZ Privacy Policy for additional information.
4. Delivery — Steadfast Courier
Mohito Foods uses Steadfast Courier Ltd. for product delivery.
To fulfill your order, we may share necessary information with Steadfast Courier, including:
- Customer name
- Phone number
- Delivery address
- Order or parcel information
- Cash-on-delivery information, where applicable
This information is provided for the purpose of parcel booking, delivery, tracking, communication, collection of COD payments, and related delivery services.
Steadfast states in its privacy policy that it collects and processes personal information such as name, phone number, address and usage data in connection with its services.
5. Google Analytics
We use Google Analytics to understand how visitors use our website and to improve website performance and customer experience.
Google Analytics may collect information such as:
- Device and browser information
- IP-related information
- Pages viewed
- Website interactions
- Approximate geographic information
- Traffic sources
- Session and usage information
This information helps us understand website traffic, identify popular pages, improve navigation, and measure website performance.
Google explains that its services may process information about how users interact with websites and services.
6. Meta Pixel
We use Meta Pixel on our website for advertising, campaign measurement, audience understanding, and website conversion tracking.
Meta Pixel may collect information about actions taken on our website, such as:
- Pages visited
- Products viewed
- Website interactions
- Purchase or checkout events
- Device and browser information
- Advertising-related identifiers or similar technical information
This information may help us measure advertising performance and show more relevant Mohito Foods advertisements to people who have interacted with our website.
Meta provides tools that allow people to manage certain information shared by businesses about activity on other websites and apps, as well as advertising preferences.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies for:
- Shopping cart functionality
- Remembering preferences
- Website analytics
- Performance measurement
- Advertising and remarketing
- Conversion tracking
- Improving user experience
Cookies used by third-party services such as Google Analytics and Meta Pixel may operate according to the respective providers’ policies.
You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
8. How We Share Your Information
Mohito Foods does not sell or rent your personal information.
We may share necessary information with trusted service providers, including:
- SSLCOMMERZ for online payment processing
- Steadfast Courier Ltd. for order delivery
- Google for website analytics
- Meta for advertising and conversion measurement
- Website hosting and technical service providers
- Other service providers required to operate our website and business
We may also disclose information where required by applicable law, court order, government authority, or to protect our legal rights, customers, business, or website security.
9. Marketing Communications
If you choose to receive promotional communications from Mohito Foods, we may contact you regarding:
- New products
- Special offers
- Discounts
- Promotions
- Campaigns
- Brand updates
You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or contacting us.
Please note that you may still receive essential communications related to an order you have placed.
10. Data Security
We take reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of electronic transmission or storage is completely secure. Therefore, absolute security cannot be guaranteed.
11. Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as:
- Processing and fulfilling orders
- Customer service
- Maintaining business and transaction records
- Legal and regulatory compliance
- Resolving disputes
- Fraud prevention
- Maintaining website security
When information is no longer reasonably required, it may be securely deleted, anonymized, or otherwise disposed of as appropriate.
12. Third-Party Services and Links
Our website may contain links to third-party websites, platforms, or services.
These third parties operate independently and may have their own privacy policies and terms.
Mohito Foods is not responsible for the privacy practices, security, or content of third-party websites.
We encourage visitors to review the relevant privacy policies before providing personal information to third-party services.
13. Children’s Privacy
Our website is not specifically directed toward children.
We do not knowingly collect personal information from children without appropriate parental or legal consent.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
14. Your Privacy Choices
Depending on applicable law, you may have the right to:
- Request information about personal data we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Withdraw consent where applicable
- Opt out of promotional communications
- Ask questions about how your information is processed
To make a privacy-related request, please contact us using the contact information below.
15. Changes to This Privacy Policy
Mohito Foods may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.
Any updated version will be published on this page with a revised Last Updated date.
16. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way Mohito Foods handles your personal information, please contact us. We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.