Last Updated: September 22, 2026
Welcome to Mohito Foods. By accessing or using our website, placing an order, or purchasing our products, you agree to comply with and be bound by the following Terms & Conditions.
Please read these terms carefully before using our website.
1. About Mohito Foods
Mohito Foods is a food brand offering dried fruits, snacks, tea premixes, and other food products through its online platform and other sales channels. These Terms & Conditions apply to all visitors, customers, and users of the Mohito Foods website.
2. Use of Our Website
By using our website, you agree to:
- Provide accurate and complete information when placing an order
- Provide a valid phone number and delivery address
- Use the website only for lawful purposes
- Not attempt to interfere with, damage, or gain unauthorized access to the website
- Not use the website for fraudulent or unauthorized activities
Mohito Foods reserves the right to restrict or terminate access to the website where misuse or unauthorized activity is identified.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, ingredients, package sizes, prices, and other product information displayed on our website are accurate.
However:
- Actual product appearance may vary slightly from website images.
- Natural products may vary in color, texture, size, and appearance.
- Product specifications may occasionally change due to sourcing, production, packaging, or availability.
- Minor variations in natural dried fruits do not necessarily indicate a product defect.
The information provided on the website should always be considered together with the product label and packaging.
4. Product Availability
All products are subject to availability.
If a product becomes unavailable after an order has been placed, Mohito Foods may contact the customer regarding an alternative product, revised delivery arrangement, or refund where applicable.
5. Prices
All product prices displayed on the website are in Bangladeshi Taka (BDT) unless otherwise stated.
Mohito Foods reserves the right to change product prices, discounts, offers, or promotions at any time without prior notice.
The price applicable to an order is the price displayed at the time the order is successfully placed, subject to any applicable correction of obvious pricing errors.
6. Orders
An order submitted through our website constitutes a request to purchase the selected products.
After receiving an order, we may contact the customer to verify:
- Customer name
- Phone number
- Delivery address
- Product quantity
- Payment information or payment status
Mohito Foods reserves the right to cancel or decline an order in situations including suspected fraud, incorrect pricing, product unavailability, incomplete customer information, or other operational reasons.
7. Order Confirmation
An order is considered confirmed after the order details have been successfully received and, where required, verified by Mohito Foods.
Customers may receive confirmation through phone, SMS, email, WhatsApp, or other available communication channels.
8. Payment
Mohito Foods supports online payment through SSLCOMMERZ and may offer Cash on Delivery depending on location and availability.
For online payments, the payment transaction is processed through SSLCOMMERZ and its supported payment methods.
Mohito Foods does not intentionally store complete card numbers, PINs, passwords, or other sensitive payment credentials on its own servers.
If an online payment is completed but the order cannot be fulfilled, the applicable refund will be processed according to our Return & Refund Policy and the relevant payment provider’s procedures.
9. Cash on Delivery
Where Cash on Delivery is available, customers are required to pay the applicable order amount to the delivery representative upon receiving the parcel.
Customers should ensure that the delivery information provided during checkout is accurate and complete.
10. Delivery
Orders are delivered through our delivery partners, including Steadfast Courier Ltd.
Delivery time and delivery charges may vary depending on:
- Delivery location
- Product availability
- Courier service conditions
- Weather or transportation conditions
- Public holidays
- Unexpected operational circumstances
Mohito Foods will make reasonable efforts to dispatch and deliver orders within the estimated delivery timeframe but cannot guarantee a specific delivery time in circumstances outside our reasonable control.
11. Delivery Address and Customer Responsibility
Customers are responsible for providing a correct and complete delivery address and an active phone number.
If delivery fails because of an incorrect address, unavailable recipient, unreachable phone number, refusal to receive the parcel, or other circumstances attributable to the customer, additional delivery charges or order restrictions may apply.
12. Inspection Upon Delivery
Customers are encouraged to check the parcel and packaging upon receiving the order.
If the package appears significantly damaged, customers should immediately notify the delivery representative where possible and contact Mohito Foods with supporting photos or videos.
13. Returns, Refunds and Replacements
Because our products are food items, returns and refunds are subject to our Return & Refund Policy.
Depending on the circumstances, Mohito Foods may provide a replacement, refund, or other appropriate resolution for issues such as:
- Incorrect product delivered
- Missing product
- Damaged product
- Significant packaging damage
- Product quality issue verified by Mohito Foods
Opened food products may not be eligible for return unless the issue involves a verified quality, safety, or fulfillment problem.
14. Food Allergies and Ingredients
Customers are responsible for reviewing the ingredient and allergen information provided on the product packaging and website before consuming a product.
If you have a known food allergy, intolerance, dietary restriction, or other food-related concern, please review the product information carefully and contact us before placing an order if clarification is required.
Mohito Foods should be informed of any relevant dietary concerns before purchase; however, customers remain responsible for making appropriate decisions regarding consumption.
15. Storage and Product Care
Customers should follow the storage instructions provided on the product packaging.
Once a product has been delivered, Mohito Foods is not responsible for quality changes caused by improper storage, exposure to moisture, heat, direct sunlight, contamination, or failure to properly seal the package after opening.
16. Promotions and Discounts
Promotional offers, discounts, coupon codes, and special campaigns may have specific terms and validity periods.
Unless otherwise stated:
- Offers cannot be exchanged for cash.
- Multiple promotional offers may not be combined.
- Promotional availability may be limited.
- Mohito Foods may modify or withdraw a promotion where necessary.
Specific promotional terms displayed with an offer will take precedence over these general terms.
17. Intellectual Property
All content appearing on the Mohito Foods website, including but not limited to:
- Brand name
- Logo
- Product photographs
- Graphics
- Product descriptions
- Text
- Website design
- Videos
- Marketing materials
is owned by or licensed to Mohito Foods unless otherwise stated.
No content may be copied, reproduced, modified, distributed, or commercially used without prior written permission.
18. User-Submitted Content
If customers submit reviews, photographs, feedback, comments, or other content to Mohito Foods, they agree that the content may be used by Mohito Foods for legitimate business, customer service, marketing, or promotional purposes, subject to applicable law.
Customers should not submit content that:
- Violates another person’s rights
- Contains unlawful or abusive material
- Contains misleading or fraudulent information
- Infringes intellectual property rights
- Contains malicious software or harmful material
Mohito Foods reserves the right to remove inappropriate or unlawful user-generated content.
19. Third-Party Services
Our website may use or integrate third-party services, including:
- SSLCOMMERZ — online payment processing
- Steadfast Courier Ltd. — delivery and logistics
- Google Analytics — website analytics
- Meta Pixel — advertising and conversion measurement
These third-party services may operate under their own terms and privacy policies.
Mohito Foods is not responsible for the independent policies, practices, availability, or technical operation of third-party services.
20. Website Availability
We aim to keep the website available and functioning properly. However, temporary interruptions may occur due to:
- Maintenance
- Technical problems
- Server issues
- Internet connectivity
- Security incidents
- Third-party service interruptions
- Events beyond our reasonable control
We do not guarantee that the website will always be available, uninterrupted, or completely error-free.
21. Limitation of Liability
To the extent permitted by applicable law, Mohito Foods shall not be responsible for losses or damages resulting from circumstances beyond our reasonable control, including delivery delays caused by third-party courier services, payment gateway interruptions, internet failures, or other external events.
Nothing in these Terms & Conditions is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.
22. Force Majeure
Mohito Foods shall not be considered responsible for failure or delay in fulfilling an obligation where the failure or delay results from circumstances beyond reasonable control, including natural disasters, severe weather, government restrictions, strikes, transportation disruptions, public emergencies, technical failures, or other unforeseen events.
23. Privacy
Your use of the Mohito Foods website is also subject to our Privacy Policy, which explains how we collect, use, store, and share personal information.
24. Changes to These Terms
Mohito Foods may update these Terms & Conditions from time to time to reflect changes in our products, services, website, business practices, or applicable legal requirements.
The updated version will be published on this page with a revised Last Updated date.
Your continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.
25. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of Bangladesh.
Any dispute arising in connection with these Terms & Conditions shall be subject to the applicable laws and jurisdiction of Bangladesh.
26. Contact Us
If you have any questions regarding these Terms & Conditions, your order, payment, delivery, or any other matter related to Mohito Foods, please contact us.